Return and Refund Policy
Changed your mind? Send it back within 30 days of delivery and we will refund the item price.
How to start a return
- Contact [email protected] before sending anything back so we can log the return against your order and get the refund out faster.
- Pack the item as it arrived, including any case, insert or instruction card.
- Send it to the address we confirm, and keep the postage receipt until the refund lands.
- We check the item in, then raise the refund.
What we can accept
Unused, in original packaging. Anything opened that cannot be sold again – consumables in particular – falls outside the window.
| Return window | 30 days from delivery |
|---|---|
| Condition | Unused, complete, in original packaging |
| Restocking fee | None |
| Return postage | Customer pays on change of mind; Stereo Haven pays on faults and picking errors |
| Refund method | Original payment method |
| Refund time | 3-5 business days after the item reaches us |
Who pays the postage
Where the return is our mistake or a fault, we refund the return postage as well. Otherwise the postage is yours.
When the money arrives
We process refunds within three to five business days of receiving the item, to the original payment method.